Receive requests for emergency and non-emergency services (requests may be in person, via telephone, via radio or via computer). Obtain sufficient information to determine the appropriate response, and if emergency or administrative action needs to be taken. Dispatch and direct police, security or emergency personnel, consider call priority, availability and the number and types of personnel needed. More specifically, the duties and responsibilities are as follows:
- Receives and transmits emergency and non-emergency calls.
- Issue parking permits and college identification cards.
- Monitor and assist in coordinating departmental activities and schedules.
- Operate, maintain, and validate data in local, state, national, and international computerized criminal justice data bases (NC DCI, NCIC, NIBRS).
- Solicit informational responses, coordinate and communicate responses and monitor on-going activities to upgrade information received by police or security units as well as to enhance officer safety.
- Organize, catalog, maintain, and tabulate Departmental files and records.
- Perform collateral duties and special assignments at the direction or request of department supervisor(s).
- Operate and provide first line maintenance and perform preliminary diagnostics on all telecommunications and office equipment located in the dispatch area.
- Provide on-the-job training for new dispatchers / communications officers and other departmental personnel designated for training.
- Exercise discretion in a manner consistent with Departmental Policy and Procedures.
- Responsible to and accountable for compliance with Departmental and College Rules & Regulations, orders, and directives.
Additional duties shall include other appropriate activities as assigned by the appropriate Division Head and/or the President.
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