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Computer Information Technology Course Descriptions

CTS 120 Hardware/Software Support

This course covers the basic hardware of a personal computer, including installation, operations and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers. Upon completion, students should be able to select appropriate computer equipment and software, upgrade/maintain existing equipment and software, and troubleshoot/repair non-functioning personal computers.

Course Hours Per Week: Class, 3; Lab, 3
Semester Hours Credit: 3
Prerequisite: CIS 110
Corequisite: None
CTS 120 Course Outline

computer students CTS 125 Presentation Graphics

This course provides hands-on experience with a graphics presentation package. Topics include terminology, effective chart usage, design and layout, integrating hardware components, and enhancing presentations with text, graphics, audio and video. Upon completion, students should be able to design and demonstrate an effective presentation.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: CIS 110
Corequisite: None
CTS 125 Course Outline: Not available

CTS 130 Spreadsheet

This course introduces basic spreadsheet design and development. Topics include writing formulas, using functions, enhancing spreadsheets, creating charts, and printing. Upon completion, students should be able to design and print basic spreadsheets and charts.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: CIS 110
Corequisite: None
CTS 130 Course Outline

CTS 155 Tech Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems. 

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: None
Corequisite: None
CTS 155 Course Outline

CTS 220 Adv Hard/Software Support

This course provides advanced knowledge and competencies in hardware and operating system technologies for computer technicians to support personal computers. Emphasis is on configuring and upgrading; diagnosis and troubleshooting; as well as preventive maintenance of hardware and system software. Upon completion, students should be able to install, configure, diagnose, perform preventive maintenance, and maintain basic networking on personal computers.

Course Hours Per Week: Class, 2; Lab, 3
Semester Hours Credit: 3
Prerequisite: CTS 120
Corequisite: None
CTS 220 Course Outline

CTS 255 Advanced Technical Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: CTS 155
Corequisite: None
CTS 255 Course Outline

CTS 285 Systems Analysis & Design

This course introduces established and evolving methodologies for the analysis, design, and development of an information system. Emphasis is on system characteristics, managing projects, prototyping, CASE/OOM tools, and systems development life cycle phases. Upon completion, students should be able to analyze a problem and design an appropriate solution using a combination of tools and techniques.

Course Hours Per Week: Class, 3; Lab, 0
Semester Hours Credit: 3
Prerequisite: CIS 115
Corequisite: None
CTS 285 Course Outline

CTS 286 Network Support

This course provides experience using CD ROM and on-line research tools and hands-on experience for advanced hardware support and troubleshooting. Emphasis is on troubleshooting network adapter cards and cabling, network storage devices, the DOS workstation, and network printing. Upon completion, students should be able to analyze, diagnose, research, and fix network hardware problems.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: NOS 230 or NOS 231
Corequisite: None
CTS 286 Course Outline: Not available

CTS 289 System Support Project

This course provides an opportunity to complete a significant support project with minimal instructor assistance. Emphasis is placed on written and oral communication skills, project definition, documentation, installation, testing, presentation, and user training. Upon completion, students should be able to complete a project from the definition phase through implementation.

Course Hours Per Week: Class, 1; Lab, 4
Semester Hours Credit: 3
Prerequisite: CTS 285
Corequisite: None
CTS 289 Course Outline

 

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Durham, NC 27703
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