|WebAdvisor Frequently Asked Questions|
Durham Tech is providing students with email accounts using Google Gmail as our primary means of communicaton to students. We'll refer to them as ConnectMail accounts at Durham Tech. The Gmail account will also include Google calendar.
|How do I log In?|
|The URL for WebAdvisor is https://webadvisor.durhamtech.edu.
Click on the "Activate my Account" link on the left-hand side of the screen.
Enter your User name and DTCC student ID number (see below) and click on the NEXT button and follow the screen prompts.
|What is my User Name?|
|Last name (up to the first 15 letters), first initial, last 4 digits of your student ID. Ex. jonesb2222|
|The screen will then ask you to enter:
|Choose a password.|
|Choose a password. It must be between 8 and 20 characters in length and meet 3 of the 4 following requirements: lower case character (a-z) upper case character (A-Z) numeric (0-9) special character ( !@#$%^&()+= )
Click on Tip to see the password requirements (this will only show up if the password does not meet the requirements).
|Choose a security question.|
|Choose your security question from the drop down list of questions.|
|Are the username and password case sensitive?|
|The username is case sensitive. The password is case sensitive and using a combination of upper and lower case creates a stronger password.|
|I forgot my password or How do I change my password?|
|Click on the "Forgot Password - Reset it" link found at the bottom of the main WebAdvisor screen or click on "Students" which will take you to a screen with links to retrieve your user ID, provide a hint, or reset your password. The screen will walk you through how to reset your password or read the directions.|
|My account has been disabled due to too many incorrect login attempts. What should I do?|
|There is no need to contact the system administrator. Simply wait 20 minutes and the system will reset your account automatically. Ensure that you are using the correct username and password and try logging in again.|
|How secure is my information?|
|Information is encrypted before it is transmitted over the Internet. You must provide a unique user name and password before any personal information is accessed. Data is encrypted before it is passed between the web server and the application server.|
|How do I print what's on my computer screen?|
|Still having trouble with WebAdvisor?|
|Web browser requirements|
WebAdvisor is best viewed in Microsoft Internet Explorer, but it will operate effectively with current versions of Microsoft Internet Explorer or Firefox browsers on the PC using Windows XP or greater. On a Macintosh using OSX or greater, WebAdvisor will operate effectively with current versions of Safari and Firefox browsers. AOL and other portal browsers aren't compatible with WebAdvisor and may cause errors to occur.
To upgrade your browser click on one of the following:
Slow response time
Error message "Maximum number of cookie values has been reached." What does this mean?
Still having trouble? Contact: