CREDIT Online Classes

State Authorization and Complaint Procedures

State Authorization

Durham Technical Community College offers educational opportunities through distance education delivery to students residing outside the state of North Carolina. Recent reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Due to these new federal regulations, all colleges offering the opportunity to take classes outside of their state (specifically online or distance education courses) must be authorized by each state in which they are offering courses. If authorization or licensure is necessary or becomes necessary, the college is not authorized to allow students residing in that state to enroll in online courses.

Durham Technical Community College does not currently have state authorization for students who reside in the following states: Alabama, Alaska, Arkansas, Illinois, Iowa, Maryland, Minnesota, Montana, Oregon, Utah, Wisconsin, and Wyoming. If you reside in one of these states, you are currently not eligible to enroll in online or distance education courses at the college.  Please check back periodically for any changes to our authorization status, or contact the college’s coordinator for Distance Learning at 919-536-7213 for more information.


Complaint Procedures Related to State Authorization

Recent reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. 

Students have the right to file a complaint against the college when the state authorization requirements are not followed. Colleges must provide both current and prospective students with information for resolving complaints with the college, the appropriate state agency for handling complaints in a student’s state of residence, and our accrediting body.

Durham Technical Community College faculty and staff attempt, in good faith, to resolve complaints and problems as they arise. However, if a matter remains unresolved, the purpose of the student grievance procedure is to provide a process for resolving student complaints. This procedure applies to all student complaints, including but not limited to academic issues, student services or administrative concerns, or matters involving any form of discrimination or harassment. Grievances involving academic issues are limited to final course grades and satisfactory completion of instructional program requirements.

If you have a complaint about any applicable state approval or licensure requirements related to the college’s distance education offerings that remains unresolved, you may contact the appropriate authority in your state of residence. To find contact information for your state, consult this document: Student Complaint Information by State and Agency.

Durham Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).  If you have a complaint about any applicable state approval or licensure requirements related to the college’s distance education offerings that remains unresolved, you may also file a complaint with our regional accrediting agency.  Consult the Commission’s Complaint Policy for more information.

In most cases, these complaint procedures require the student to exhaust all complaint avenues by using the college’s internal grievance procedure before a complaint can be filed at the state or accrediting agency level. As such, students are advised to first attempt to resolve complaints with the college using the student grievance procedure.


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Durham Technical Community College
1637 East Lawson Street
Durham, NC 27703
919-536-7200

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