Distance Learning and Out-of-State Students
In 2010 the U.S. Department of Education released new regulations relevant to distance learning. These regulations require institutions offering distance learning to document authorization from any state where the institution has currently enrolled students. As details of this regulation continue to be clarified, Durham Technical Community College is exploring the processes for acquiring authorization from other states.
Depending on the outcome of discussions regarding this regulation and on the application process for each state, it could become necessary for Durham Tech to notify students residing in a particular state that they are not eligible to register for distance learning courses.
U.S. Department of Education regulations require Durham Tech to provide students with contact information for filing complaints at various levels.
Durham Technical Community College faculty and staff attempt, in good faith, to resolve complaints and problems as they arise. However, if a matter remains unresolved, the purpose of the student grievance procedure is to provide a process for resolving student complaints. This procedure applies to all student complaints, including but not limited to academic issues, student services or administrative concerns, or matters involving any form of discrimination or harassment. Grievances involving academic issues are limited to final course grades and satisfactory completion of instructional program requirements.
Additionally, students residing outside of North Carolina may contact the appropriate authority in their state of residence. To find contact information for your state, consult this document: Student Complaint Information by State and Agency.
Durham Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). For information on filing a complaint with this body, students should consult the Commission’s Complaint Policy.
In most cases, these complaint procedures require the student to exhaust all complaint avenues by using the college’s internal grievance procedure before a complaint can be filed at the state or accrediting agency level. As such, students are advised to first attempt to resolve complaints with the college using the student grievance procedure.