Counseling Services Referral Process

 (printable version)

The Counseling Services Department provides academic and personal counseling to any student who requests it or is referred by an instructor or staff member for support services. The following steps should be taken when an instructor or other employee refers a student for counseling.

  1. Talk with the student about the concern.
    If you have a concern about the student’s academic performance or behavior, talk with the student about this concern. If the student brings an academic or personal concern to your attention listen to the concern.  For more information see Understanding Emotional Upset.

  2. Tell the student about Counseling Services.
    If you or the student feel that counseling is appropriate, tell the student about Counseling Services. If the student wants to contact a counselor, give the student the number for Counseling Services:  919-536-7207.  Some students will make an appointment without your help, but many will not.  If you feel it is important to be more involved, tell the student that you would like to contact a counselor directly to discuss the concern. 

  3. Contact Counseling Services.
    Send the Counseling Alert form to We will contact you to gather all the necessary information on how to contact your student (i.e., the student's name and contact information). Please be sure to let the student know that a counselor will contact them. After talking with you we will contact the student and set up a time to meet.

  4. Meet with the counselor and the student.
    The purpose of this brief meeting is to provide the student with a personal connection to a counselor. If you are interested in meeting with the counselor and student, please let the counselor know when we call you to gather the student's contact information. During the meeting. introduce the counselor to the student and discuss your concerns with all present. After talking briefly, the counselor will invite the student to talk more in-depth about the concern. At this point, allow the student to meet with the counselor in private.

  5. Follow up with the student.
    If you are concerned for any reason about your response to the student’s concerns, document the actions you took to refer the student to a counselor. You should be aware that due to confidentiality laws, it is not possible for the counselor to provide you with information that was discussed in private with the student. Only if the student is in danger of hurting himself or others will confidentially be broken.  If you would like some information about the resolution of the student’s concerns, ask the student directly.

Durham Technical Community College
1637 Lawson Street
Durham, NC 27703

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