Faculty and Staff Home > Employee Handbook  > Section V-3: College Services

Section V-3: College Services

Bookstore Emergencies Opticianry Clinic
Business Office Food and Vending Services Photocopying and Printing Services
Campus Police and Public Safety Information Technology Services Purchasing and Contracting
Center for Academic Excellence Library Research, Evaluation, Assessment, and Planning Services
Competency-Based Education Mail Services Resource Development – Durham Tech Foundation
and Grants Development
Curriculum Development and Revision Maintenance, Repairs, Painting,
and Housekeeping Services
Email and Network Access Telephone Services/Voice Mail/Facsimiles
  Marketing and Communications Services Travel and College Vehicles


Student supplies and textbooks are sold in the Bookstore, which is a service the college contracts with an outside vendor. Textbooks and special supplies such as drafting tools and kits used in certain programs of study should be ordered through the respective Program Director. Items imprinted with the Durham Tech logo are also available for purchase in the Bookstore. Faculty and staff receive a discount on the purchase of books and certain supplies. Bookstore hours are posted at on Durham Tech’s website. For assistance with specific needs or orders, contact the Bookstore Manager.

Business Office

The Business Office provides financial support services. This department maintains all records related to fiscal and budgetary affairs, including FTE enrollment reports. Specific employee services include preparing and distributing paychecks; providing information about employee benefits; maintaining records on earned leave; purchasing supplies and equipment; and managing food and vending services as well as photocopying services available in the Copy Center and throughout college.

Campus Police and Public Safety

Campus Police and Public Safety officers provide 24-hour, 7-day-a-week on-site coverage, including dispatch and patrolling of facilities. Officers may be reached by calling 536-7255, extension 5555. When calling Campus Police and Public Safety, employees should identify themselves, the emergency situation, and the specific campus location.

Durham Tech cannot guarantee security for unattended personal belongings of employees, including items left in vehicles or in unattended work areas. Employees are responsible for securing their belongings and work areas. Designated areas should be kept locked when not in use or when unattended. When conducting building checks, Campus Police and Public Safety officers close and lock all doors to areas that contain equipment and/or technology. Doors to classrooms and instructional labs containing equipment and/or technology that are on card reader access are opened only when a faculty member, lab monitor, or other college employee is present and shows a valid college identification card. Vehicles should be kept locked and items kept out of clear view. For more information, see Emergencies and Clery Report of the annual campus safety statistics for the college.

Center for Academic Excellence

The Center for Academic Excellence (CAE) provides students with a variety of opportunities to supplement classroom instruction. It is located in the Phail Wynn, Jr. Student Services Center, room 1310. Click on the links for more information about the various center services and instructional support available.

The Math/Science/Accounting Center – Durham Tech students who need assistance with math, science, and accounting courses can work with professional tutors at no cost. This center operates on a walk-in basis.

The Writing and Reading Center – Durham Tech students who need assistance with grammar and writing can work with professional tutors. This center operates on a walk-in basis or by appointment.

The Language Center – Durham Tech students who need assistance with Spanish can work with a professional tutor. This center operates on a walk-in basis or by appointment.

Academic Alert for Developmental English, Math, and Reading – Students whose instructors identify them as needing individual assistance in a developmental course can be referred to Durham Tech's Academic Alert tutors. These professional tutors schedule an appointment with the referred student on a recurring basis throughout the semester.

Developmental Mathematics Lab – This lab is located in the Harold K. Collins Building, room 201. Students enrolled in a developmental math course can use the math software in this lab to supplement their classroom instruction. A professional tutor directs students during their math sessions with the cognitive tutor software. Students can also use this lab to work with a tutor on their departmental projects and for departmental exam preparation.

Make-Up Testing (MUT) – Instructors can bring tests a student missed during class to a quiet, secure environment in the CAE. See faculty and student guidelines for using this service. Hours of operation for this service are posted on the website and CAE flyers each term.

Computer Center – There are 45 computers located in the Phail Wynn, Jr. Student Services Center, room 1305. These computers are available to students who need to complete assignments using specific software or the internet. This center operates on a walk-in basis. Students must show their Durham Tech ID card and abide by the college's Appropriate Use of Computing Resources policy.

Competency-Based Education

In 1982, Durham Tech adopted a competency-based education method (CBE). This method describes any format of instruction in which the skills or competencies to be learned are carefully identified using an organized method.  These skills reflect those required at job entry level and job mastery requirements clearly stated at the outset of the learning process. Competency is the ability to perform (mastery of) a specific affective, cognitive, or psychomotor skill. A competency, then, is a specific skill to be mastered. The collective competencies for a particular program represent the knowledge and skills required for future academic, technical, or professional skills. Program and course competencies are reviewed for relevancy on a regular basis by Advisory Committees and Program Review task forces. 

In 2003, Durham Tech’s Instructional Services Division developed a Vision Statement for a Learning College. The Vision Statement recognizes the importance of continuing to establish and assess competency development. In addition, the Vision Statement names five attributes that all Durham Tech graduates should achieve in the areas of communication, diversity, work skills, critical thinking, and ethical awareness. 

The Vision Statement serves as the guiding principle for the formulation and assessment of intended learning outcomes in programs, disciplines, and courses. Intended learning outcomes show the demonstration of the effective integration, application, and transfer of a set of competencies. For example, assessing the ability to perform a specific psychomotor skill could be combined with assessing the student’s ability to show through written communication an understanding of how that skill fits into the overall scheme of a particular profession or industry The student might also show an understanding of the ethical considerations, diversity issues, and workplace needs associated with performing that task.
Intended learning outcomes are identified at the course level through a list of objectives/competencies. An actual learning outcome is determined by the measurement (as a result of assessment activities) of individual learning as demonstrated by student performance on faculty-designed instruments.

Program level assessment of learning outcomes takes different forms:

  • Some programs such as Business Administration or Accounting require capstone courses to assess student mastery of program competencies.
  • Other programs such as Information Systems Security or Computer Programming include co-op experiences to acquaint students with fieldwork and to document students’ skills in a workplace environment.
  • Clinicals in all the health technologies programs provide opportunities to work with professionals, and to test skills and knowledge learned in the classroom in a clinical
  • Assessment portfolios are often used in technical programs, such as Architectural Drafting.

Program assessment is also done by outside accrediting agencies:

  • All of our health technology programs (Associate Degree Nursing, Dental, Occupational Therapy Assistant, Medical Assistant, Opticianry, Practical Nursing, Respiratory Therapy, Pharmacy Technology, and Surgical Technology) are accredited by national organizations and must document the competency of their graduates for the national agencies.
  • Our Automotive Systems Technology program is accredited by NATEF. 
  • Our Basic Law Enforcement Training program must conform to the standard established by the NC Department of Justice.

Further demonstration of the learning of Durham Tech program students is available through the state-mandated 12 Performance Factors. This report is available at http://www.durhamtech.edu/html/aboutdt/collegeperf.htm.
Each program at Durham Tech also participates in a program review. Program review allows administration, faculty, and community professionals to carefully examine resources, curriculum, student learning, and evaluation instruments. The program review committee outlines the strengths and weaknesses of the entire program and recommends actions for improvement. 

At the department level, administration and faculty participate in institution effectiveness planning. Currently, these plans revolve around ways to improve student learning and are implemented over two-year cycles. The departmental plans seek to develop techniques and strategies that will lead to greater student mastery of program content and skills.

Professional development for faculty and staff provide all Instructional Services faculty and staff opportunities to learn about developing learning outcomes. Durham Tech aspires to be a Learning College. Continuous review and revision of learning outcomes is at the heart of the college’s pursuit of good teaching and learning.

Curriculum Development and Revision

Faculty may contact the Assistant Dean, Curriculum Development for special assistance in using various types of educational development materials. The Curriculum Development personnel work closely with the college's Teaching-Learning Center personnel to provide assistance to faculty in ongoing instructional and curriculum development.

Email and Network Access

The NC Community College System has adopted Outlook/Exchange as its email system and Datatel/Colleague as its networked information data system. To obtain Outlook/Exchange and network access accounts, employees must first obtain permission for an account from their Supervisor by completing the Network User Authorization form and by agreeing to and signing the Appropriate Use of Computing Resources Policy form.


For all emergencies, contact Campus Police and Public Safety by calling 919-536-7255 if using a cell phone or by dialing 5555 or 911 if using a campus phone. When calling Campus Police and Public Safety, employees should identify themselves, the emergency situation, and the specific campus location. The employee should stay on the line with the Campus Police dispatcher in case additional information or action is needed until the call is terminated by the dispatcher.

Employees calling for emergency medical services should also file a medical incident report with Campus Police and Public Safety.

Food and Vending Services

Hot food service is available in the College Café weekdays on a limited basis depending on the college’s class schedule. The College Café is located in the Phail Wynn, Jr. Student Services Center. Vending machines and microwaves are located in student lounges and/or faculty lounges of most buildings on the Main Campus as well as at the Northern Durham Center and Orange County Campus. Business Office staff supervise operations and the contracts for the college’s vending and food services.

Information Technology Services

Staff members in the Information Technology Services (ITS) are responsible for the maintenance and operation of computer resources, including GroupWise email, campus networking, the academic computer labs, and the administrative computer system, as well as responsible for the college's voice over Internet protocol (VOIP) telephone services.

ITS staff members are responsible for installing and maintaining hardware and software for administrative and office functions according to hardware and software procedures. ITS manages all of the college’s software to ensure compliance with copyright laws and site license agreements.

ITS is also responsible for installing and maintaining the campus network, which at present connects buildings on the Main Campus and the satellite campuses at Northern Durham and in Orange County. Installation, software, and hardware maintenance of all academic computer labs is a high-priority responsibility for ITSD staff.

Employees needing ITS services should contact the ITS Help Desk by calling extension 6111 or completing a Computer Work Order Request to the department. See also Computer Software and Appropriate Use of Computing Resources.


The library is an integral part of academic life at Durham Tech. A college identification card is required for employees and students to check out library materials. Employees are responsible for obtaining their college identification card from Campus Police and Public Safety.

Employees may request that the library purchase books or other materials. The library staff reviews the requests and orders materials approved for inclusion in the collection. The purchasing process may take up to three months from the date of the request. Periodical subscriptions are usually ordered on an annual basis. When funds are available, allocations are made to programs for the purchase of library materials to support courses.

The college's extensive library holdings include books, magazines, journals, newspapers, DVDs, CDs, videotapes, and audiobooks. Most periodicals and many electronic books are now available on databases.

Librarians provide reference assistance for employees and students as well as library instruction for classes.

Audiovisual equipment such as laptops, projectors, CD players, and cameras may be borrowed through the circulation desk at the Main Campus library. 

Durham Tech's library participates in an interlibrary loan program with other libraries in the N.C. Community College System.  Also, if needed, library staff members can obtain books on interlibrary loan from universities. Durham Tech has reciprocal borrowing with other NC community colleges and at NC Central University by presenting a current college identification card.

Branch libraries at the Northern Durham Center and Orange County Campus provide services at those locations.

Mail Services

Mail courier services are provided through Facility Services for distribution of Durham Tech’s business-related mail. The college’s mail service is not for personal mail.

The Mail Services Technician/Courier picks up and distributes departmental mail twice daily for delivery three times daily to the U.S. Post Office. All mail should be deposited in your building’s central mailbox no later than 1:30 p.m. to be delivered to the U.S. Post Office that day. The last departmental mail pickup is at approximately 3:00 p.m. Interoffice mail should be addressed to include the individual's name, department, and/or building. All mail sent to the public must be typed, not handwritten. Employees are also requested to type their names and departments on all returnable envelops. For mailings of more than 200 pieces, costs may be reduced through bulk mailings. There is no weight limit. Because bulk mailings require special handling, contact Mail Services a few days prior to the mailing for assistance and to request pick up. Bulk mailings of over 2,500 pieces require the Facility Services Director’s approval to ensure that sufficient postage is available in the college’s account at the U.S. Post Office.

State courier delivery service is available to provide mail service at reduced costs to state, city, and county governmental agencies; community colleges; and the state university system. Employees should use this service when sending letters or packages to other governmental agencies by marking "Courier Delivery" and affixing an agency identification number. Questions about handling courier mail should be be directed to the Mail Services Technician/Courier.

Employees should contact Shipping/Receiving in the Facility Services Department for pick up of packages that cannot be placed in mail drops. It is important that packages have proper mailing labels and information about the packages' value when insurance is required.

All inquiries regarding mail services should be directed to the Mail Services Technician/Courier or to the Facility Services Director.

Maintenance, Repairs, Painting, and Housekeeping Services

The college’s Facility Services Department provides maintenance and housekeeping services. Employees must submit an approved Work Order Request form to the Facility Services Secretary for any needed maintenance, repairs, painting, and housekeeping services in their area or in common areas of the college.

Marketing and Communications Services

Marketing and Communications staff provide a variety of services for informing the public and promoting the college's instructional offerings and activities. These services include providing public information and responding to media requests for information; serving as the liaison for connecting media with appropriate college personnel as needed and appropriate; serving as a resource for college special events; preparing text, developing designs, and producing materials for promoting and sharing information about the college with internal and external audiences through a variety of media. Examples include the college's website; publications; advertisements for print, radio, and television; designs for imprinting promotional items and recruitment materials; fliers, banners, and signage; forms for external use; and multi-media presentations. Services are determined and made available based on college priorities as well as personnel and financial resources.

Department staff are also responsible for producing The Insider, a monthly newsletter for employees. It is distributed via the college website. Previous issues are also maintained on the website for future reference. Information about events and activities of general college interest should be submitted as soon as the activities are planned for requesting internal newsletter coverage and media promotion and coverage as appropriate. Information should be submitted no later than the twentieth of each month for the next issue date. Contact the Marketing and Communications Department for additional information.

To include information on the college's website, contact the college's Web Designer. You may email or call the Web Designer, who will respond as soon as possible within the part-time schedule available.

To promote accuracy, quality, and consistency in college publications and materials, the Marketing and Communications Department produces the Durham Tech Communication and Style Guide. Marketing and Communications staff are also available to review publicly-viewed materials upon request.

Opticianry Clinic

As part of laboratory instruction in the college’s Opticianry program, students operate a full-service Optical Clinic that is open to employees, students, and their immediate family. This service, provided under supervision of an instructor, is available through the college's Opticianry Clinic. A competitive fee is charged for the sale and fabrication of eyeglasses. Free adjustments and minor repairs to eyeglasses are also available. The Optical Clinic does not offer eye exams or contact lenses. Durham Tech employees can self-file with their insurance company. Employees may use their Flex Medical Card to pay for their services.

Photocopying and Printing Services

The Copy Center is located in the White Building, room 50A, and is used for most quick-copying needs. Copy Center services and a variety of customized printing needs are also met through off-campus printing available to the college through a contract with Xerox

Routine quick-copy jobs may include memoranda, tests, and short handouts (25 pages or less) that do not contain copyrighted materials. Copying multiple documents for administrative or instructional purposes should be submitted to the Copy Center. Copying requests are made using a Request for Printing form (available in the Copy Center) and submitting it with the documents to be copied. Copyrighted materials are handled in compliance with current copyright laws.

Limited-use copy machines are located in all campus buildings. These copiers are also serviced by Xerox. Faculty and staff should consult with staff in the administrative office of a campus building for instructions on using these copy machines.

All copying and printing services are charged back to departmental budgets. Contact the Business Office about Copy Center or copier concerns.

Purchasing and Contracting

The Auxiliary Services Director is responsible for purchasing and contracting all goods within guidelines issued by the NC Community College System and the State of North Carolina. Requisitions are prepared via the NC@YourService E-procurement System and approved by the respective Department Head.

Equipment items must also be approved by the President or his/her designee(s). Products or services listed on State Contract must be purchased from the approved vendor. For non-contract items, quotes or bids must be obtained using the appropriate process based on the cost of the item.

The Auxiliary Services Director offers E-procurement training for employees responsible for or involved in the process of departmental purchasing. For further information about purchasing procedures, contact the Auxiliary Services Director.

Research, Evaluation, Assessment, and Planning Services

Research, Evaluation, Assessment, and Planning (REAP) provides planning and institutional research services to internal and external constituencies of Durham Technical Community College to support institutional effectiveness. In a growing culture of evidence and inquiry, Department staff facilitate the use of data in planning and decision-making by collecting, retrieving, analyzing, reporting, and communicating data as well as training and consulting on the use of data to meet identified college priorities and strategic initiatives. A key function includes coordinating college data reporting for the NC Community College System Annual Reporting Plan, including required reporting under the state NCHEDS and federal IPEDS data reporting systems. The Director serves as the Accreditation Liaison Officer with the Commission on Colleges of the Southern Association of Colleges and Schools.
Examples of services provided by this department include management of the Planning, Implementation, and Progress online planning system (PIP); the budgeting database (BEST); the Student Learning Outcomes database; and the Decision Support System. REAP also conducts research and data collection for the state-mandated Critical Success Factors, service area labor market information, management reports, information resources for program reviews and evaluations, grant proposal data assistance,  enrollment trend reports, national surveys of community college student engagement, instructor and course evaluation surveys, Student Tracker service through the National Student Clearinghouse (transfer data), and support for data-based college initiatives such as Achieving the Dream, Breaking Through and Project DEgree. REAP also publishes a yearly College Profile and Fact Book.

Resource Development - Durham Tech Foundation and Grants Development

The purpose of resource development at Durham Technical Community College is to provide support for the college’s Strategic Plan. This may include direct student support as well as support of learning activities, instructional resources, equipment, and facilities. Organized efforts to raise private funds from business, industry, individuals, and private foundations are coordinated through the Durham Tech Foundation. The Durham TechFoundation also holds a Campus Fund Drive each year to solicit internal support for the college’s students and instructional activities.

The college’s Director, Grants Development works with faculty and staff at the college to develop proposals for funding to support the college’s Strategic Plan. If the college accepts external grants from private, public, or governmental agencies, use of those funds is governed by any regulation required by the funding sources as well as by the financial and administrative policies and practices of Durham Tech as described in the NC Administrative Procedures Act and according to guidelines published by the Office of the State Treasurer. Individuals employed for the externally-funded projects must comply with all guidelines, policies, and procedures which affect all other college employees. Travel and per diem rates are paid at the prevailing rates established by the State of NC’s Department of Administration. Required annual state audits of all project funds assure maximum fiscal control of such monies. Please contact the Director, Resource Development/Executive Director, Durham Tech Foundation if a business, industry, or individual is interested in giving the college an in-kind donation. The following information is required:

  • A complete description of the item(s);
  • Working condition of the item(s);
  • Value of the in-kind donation; and
  • How and when item(s) would be delivered to the college.

All donated equipment and supplies must be reported in writing to the Business Office. To inventory all college property on an annual basis, Auxiliary Services needs a complete list of donated items; how they will be used; and where they will be located. Any item accepted by the college must remain a part of the college’s equipment listing for one year before it can be discarded. Items are not to be accepted for discard purposes; donated items are to be accepted so they can be put to use. No items belonging to the college can be given to another agency or sold for profit. If the college is responsible for picking up the donated item(s), the employee must complete a Work Order Request form allowing sufficient notice so arrangements can be made to schedule the pick up. A telephone number and the name of a contact person at the donating agency should be included on the Work Order Request form.

If the donated item(s) are software or computer hardware with loaded software, then the original disks must be sent to the Information Technology Services Department for storage and proper inventory. All donated hardware and software must now meet the most current standards adopted by the college.

Gifts of cash, stock, or real estate may be given to the Durham Technical Community College Foundation. All in-kind donations are given to the college. Donors receive tax deductions for both types of donations. Please use the in-kind donation form. For additional information, contact the Director, Resource Development/Executive Director, Durham Tech Foundation.

Telephone Service/Voice Mail/Facsimiles

Institutional telephones, voice mail, and facsimiles are to be used only for business-related purposes. Instructions for using the telephone system, voice mail, and facsimiles are available on the college’s website under ITS Information and VOIP Telephone User Manual.

A VOIP Telephone Service Request form is used to add and/or change telephone options. An employee's Supervisor must approve the request for adding or changing telephone service. This form should be completed and forwarded to the Information Technology Services Department (ITSD) for implementation.

A college telephone directory is posted on the college’s website as well as updated periodically and distributed to employees through email. All telephone directory changes, including phone numbers and facsimile numbers, should be requested from ITSD staff. Once the change has been made, ITSD staff will contact the college's Web Designer/Developer to update the online directory.

Travel and College Vehicles

The college owns several vehicles for employees to use in official college business. Please review the details included in the College Vehicle Update about reserving and using college vehicles as well as about receiving any reimbursement for use of a personal vehicle. Keys are to be picked up from the Campus Police and Public Safety office just prior to the beginning of an off-campus trip. Vehicle reservations are taken on a first-come, first-served basis. The College Vehicle Request form is also available online.

Employees may be reimbursed for travel to conduct college business or to attend professional activities when sufficient funds are available, when a college car has been requested and is not available, and when approval is given in advance. Employees should complete the Request for Travel form (available from Campus Police and Public Safety) and submit it for approval to their Supervisor through to the Division Head. Approval for travel must be on record in the Business Office before travel begins and before reimbursement is given. Approval for college-related travel is also necessary in advance for insurance-related purposes should the need arise.

A travel advance may be requested for a maximum of 80 percent of the total when travel expenses are a minimum of $100, as noted on the Request for Travel form. Travel advances and reimbursement of expenses incurred for travel should be requested using the same form. Meals are not reimbursed unless overnight travel is involved. Employees are required to use college-provided vehicles for all travel. When two or more employees are attending an event, employees must carpool using a college-provided vehicle for transportation. If employees are not able to carpool because of personal reasons, they are responsible for transportation at their own expense. This policy does not apply to travel necessary for delivery or supervision of regularly-scheduled instructional activities, such as clinical instruction at hospitals. Other exceptions to the carpooling policy or the requirement to use college-provided vehicles must be documented by the employee and attached to the travel request for prior approval from the appropriate Department Head and Division Head. Procedures and regulations governing travel are defined in the NC Community College System Accounting Procedures Manual and are available for review in the Business Office.

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Durham Technical Community College
1637 Lawson Street
Durham, NC 27703

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