AMA Certificate Program Requirements at Durham Tech

Certificate in General Management

The Certificate in General Management Program requires successful completion of 5 courses (10 CEUs), after which the participant receives a Certificate in General Management from Durham Technical Community College and the AMA. For more information, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

Certificate in Human Resource Management

The Certificate in Human Resource Management Program requires the successful completion of 5 courses (10 CEUs), after which the participant receives a certificate from Durham Technical Community College and the AMA. For more information, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

The Certificate in Quality Improvement Management Program requires the successful completion of 6 courses (10 CEUs), after which the participant receives a certificate from Durham Technical Community College and the AMA. For more information, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

Required Courses (must complete all courses satisfactorily for Program Certificate):
•	Gaining Competitive Advantage with Shared Leadership Teams	2 CEUs
•	Fundamentals of Statistical Process Control	2 CEUs
•	Understanding and Implementing ISO 14001	1 CEU
•	Total Quality Management	2 CEUs
•	ISO 9001: 2000 - Making the Transition	2 CEUs
•	Managing the Customer Satisfaction Process	1 CEU

Certificate for the Administrative Assistant

The Certificate for the Administrative Assistant Program requires the successful completion 6 courses (10 CEUs), after which the participant receives a Certificate for the Administrative Assistant from Durham Technical Community College and the American Management Association (AMA). For more information, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

Required Courses (must complete 4 courses satisfactorily for program certificate):
•	Skills for Success: A Guide for Secretaries and Administrative Assistants	2 CEUs
•	How to Sharpen Your Business Writing Skills	2 CEUs
•	Personal Strategies for Managing Stress, Second Edition	2 CEUs
•	Interpersonal Negotiations: Breaking Down the Barriers	2 CEUs

Elective Courses (must complete 2 courses satisfactorily for program certificate):
•	Taking Control with Time Management, Third Edition	1 CEU
•	How to Manage Your Priorities	1 CEU
•	Practical Problem-Solving Skills in the Workplace	1 CEU
•	Presentation Success: How to Plan, Prepare and Deliver Effective Presentations	1 CEU

Certificate in Finance and Accounting Management

The Certificate in Finance and Accounting Management requires successful completion of 5 courses (10 CEUs), after which the participant receives a Certificate in Finance and Accounting Management from Durham Technical Community College and the American Management Association (AMA). For more information, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

Courses:
•	Financial Tools to Drive Business Strategy	2 CEUs
•	Planning Cash Flow	2 CEUs
•	A Manager’s Guide to Financial Analysis, Fifth Edition	2 CEUs
•	Finance and Accounting for Non-Financial Managers	2 CEUs
•	How to Plan and Manage Your Company Budget, Fifth Edition	2 CEUs
•	How to Build Effective Financial Reporting Systems	2 CEUs
•	Fundamentals of Budgeting for Non-Financial Managers	2 CEUs

Certificate in Customer Satisfaction Management

The Certificate in Customer Satisfaction Management Program requires the successful completion of 6 courses (10 CEUs), after which the participant receives a Certificate in Customer Satisfaction Management from Durham Technical Community College and the AMA. For registration and course requirement questions/assistance, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

Required Courses (must complete 4 courses satisfactorily for program certificate):
•	Communication Skills for Managers	2 CEUs
•	How to be a Great Call Center Representative	2 CEUs
•	Successful Negotiating	2 CEUs
•	Total Quality Management	2 CEUs

Elective Courses (must complete 2 courses satisfactorily for program certificate):
•	Interpersonal Communication Skills in the Workplace	1 CEU
•	Keeping Customers for Life	1 CEU
•	Managing the Customer Satisfaction Process	1 CEU
•	Practical Problem-Solving Skills in the Workplace	1 CEU

Certificate in Business Communications Management

The Certificate in Business Communications Management Program requires the successful completion of 6 courses (10 CEUs), after which the participant receives a certificate from Durham Technical Community College and the AMA. For registration and course requirement questions/assistance, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

Required Courses (must complete 4 courses satisfactorily for program certificate):
•	Communication Skills for Managers	2 CEUs
•	Fundamentals of Business Writing	2 CEUs
•	How to Sharpen Your Business Writing Skills	2 CEUs
•	Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings	2 CEUs

Elective Courses (must complete 2 courses satisfactorily for program certificate):
•	Business Writing: When English is a Second Language	1 CEU
•	How to Be an Effective Facilitator	1 CEU
•	Interpersonal Communication Skills in the Workplace	1 CEU
•	The Grammar and Proofreading Course	1 CEU

Certificate in Manufacturing Management

The Certificate in Manufacturing Management Program requires successful completion of 6 or 7 courses (10 CEUs), after which the participant receives a Certificate in Manufacturing Management from Durham Technical Community College and the AMA. For registration and course requirement questions/assistance, call Pam Gladson at 919-686-3418 or email: gladsonp@durhamtech.edu.

Required Courses (must complete 3 courses satisfactorily for program certificate):
•	How to Plan and Manage Warehouse Operations, 2nd Edition	2 CEUs
•	Fundamentals of Inventory Management and Control, 3rd Edition	1 CEU
•	How to Manage Maintenance	1 CEU

Elective Courses (must complete 3 or 4 courses satisfactorily for program certificate):
•	Strategic Supply Management	2 CEU
•	Fundamentals of Purchasing	2 CEU
•	Finance and Accounting for Non-Financial Managers	2 CEU
•	First Line Supervision	2 CEU
•	Fundamentals of Statistical Process Control	2 CEU
•	ISO 9001: 2000 - Making the Transition	2 CEU
•	Understanding and Implementing ISO 14001	1 CEU
•	Successful Project Management	1 CEU

Certificate in Strategic Leadership

The Certificate in Strategic Leadership Program requires the successful completion of 6 or 7 courses (10 CEUs), after which the participant receives a Certificate in Strategic Leadership from Durham Technical Community College and the AMA. For registration and course requirement questions/assistance, email cdavis@durhamtech.edu or gladsonp@durhamtech.edu.

Required Courses (must complete course satisfactorily for program certificate):
•	How to Develop the Strategic Plan	2 CEUs

Elective Courses (must complete 4 or 5 courses satisfactorily for program certificate):
•	Corporate Governance: What it Means for Managers	2 CEU
•	How to Lead a Business Process Improvement Effort	1 CEU
•	Mergers and Acquisitions: A Strategic Valuation Approach	2 CEU
•	Planning and Leading Productive Meetings	2 CEU
•	Managing and Achieving Organizational Goals	1 CEU
•	Coaching Top Performance	1 CEU
•	Successful Project Management	1 CEU
•	Gaining Competitive Advantage with Shared Leadership Teams	2 CEU
•	Finance and Accounting for Non-Financial Managers	2 CEU

How to register for courses
Frequently Asked Questions