|Durham Tech Home > Continuing Education Students > Ed2Go Home Page > Ed2Go Frequently Asked Questions|
|Ed2Go web site||Should I take an online class?||Registration||Certificates|
|Required software||Courses Offered||How start my class?||Refunds|
|How do I find the Ed2Go web site?|
|Go to http://www.ed2go.com/dtcc. This web site provides the major source of information about the online courses, so you are encouraged to bookmark this site.|
|How do online Ed2Go courses work?|
|Ed2Go courses are offered eleven months of the year, January - November:
|What do I need to take an online course?|
|In order to take an online Ed2Go course, you will need:
|What software do I need to take a course?|
|To verify that you have the correct software and software version:
Note: Prior to the start date of the course, you will be required to complete a course request at the Ed2Go web site and to register with Durham Tech by mail, fax, or in person. Please use the registration form received via email following the course request at the Ed2Go web site.
|How do I know if I can be successful in an online course?|
|Taking a course over the Internet requires the ability to:
If you want to see if an online course is right for you, go to http://www.ed2go.com/dtcc
|How do I know which courses you offer and which I want to take?|
|If you click on “Courses” at the top of the http://www.ed2go.com/dtcc web page,a list of departments will be displayed. To learn more about a course, select a department, click on the course title for information, and click on the following tabs: Syllabus, Instructor Bio, Requirements, or Student Reviews.
|Do I have to come to the campus?|
|No, there is not a need to come to the campus.|
|Can I take my course from more than one computer?|
|Yes—from any computer and from anywhere on the planet with reliable Internet access; such as the library, a coffee shop, a community center, your family’s house, your friend’s house, your relative’s house, or your neighbor’s house.|
|Can I take more than one course at a time?|
|Yes. However, remember that each lesson takes approximately two hours, so you need to budget about four hours per week per course to allow time to do your lessons.|
|Do I need a username and password?|
|Not from Durham Tech. You will create your own username and password when you request a registration form for your class from http://www.ed2go.com/dtcc.|
|What happens if I go away on vacation for a week or get behind?|
|No problem. You can request a ten-day extension if you fall behind (but no more than one extension per course). You will be given instructions on how to request an extension in the orientation.|
|Can I take an online course using a Macintosh or iMac computer?|
|Only if stated in the course requirements area. To get to your course requirements area, please follow the instructions for the question “What software do I need to take a course?”|
|How do I register?|
|Please review the Ed2Go Registration information.|
|How much do the courses cost?|
|Most Ed2Go courses will cost $75; a few certification courses will cost $110. For each Ed2Go course, you will be awarded 2.4 Continuing Education Units (CEUs) upon successful completion.
|What else do I need to do to get access to my course?|
|If you requested a class at http://www.ed2go.com/dtcc, you will be emailed a registration form and added to a class roster. A separate online orientation is required for each course you take. If you are taking more than one class, then you must fill out another registration request so you are added to your second class’s roster!|
|What do I do if I lost my registration form?|
|You can request a blank registration form from email@example.com.|
|I can’t remember how I requested a registration form for a class and I want to register for another class. What do I do?|
|To request an Ed2Go Registration form, go to www.ed2go.com/dtcc and
|How do I begin my course?|
|When you are ready to take your course, at http://www.ed2go.com/dtcc:
|What if I have registered and returned the registration form but still cannot get into the course?|
|Contact the Ed2Go Administers at firstname.lastname@example.org.|
|What fees do I have to pay if I’m a Senior Citizen (65 or older)?|
|NC Senior Adults who are 65 or older will need to pay course fees for Ed2Go courses due to budget cuts.|
|Will I get a certificate?|
|To be eligible for a certificate, you must take the final exam and you must receive a grade of 70 or above on your final exam.|
Once you have passed the class, it is your responsibility to print the online “Letter of Completion” before the classroom closes. The online completion letter can by found by logging into your classroom:
The “Letter of Completion” is far more detailed than any certificate we could send you and should meet your needs.
|What if I need a certificate for teacher recertification?|
|These courses have been approved by Durham Public Schools for hands-on technology license renewal credit. Each course is 2.4 CEUs. Durham Public Schools accepts Ed2Go completion certificates as proof of CEU completion. Please check with your administrator if you have any concerns.
If you are a teacher from a school system other than Durham Public Schools, please contact the appropriate individual in your school system to verify if renewal credit will be accepted for these on-line courses.
|When can I receive a refund for an Ed2Go course?|
|The criteria and steps required for becoming eligible for a refund for an Ed2Go continuing education course are listed below. |
Please note: These are NOT valid reasons for asking for a refund after the first two classes have been released for your class:
|What are Durham Tech’s official refund policies for continuing education (non-credit) classes?|
If you meet the criteria stated above, Durham Tech will return your refund within four to six weeks. The college refund is by check regardless of the payment option used.
|Will Durham Tech add any other courses?|
|We do plan to add new courses in the future.
|What if I have other questions?|
|If you need help before your course begins, you can click the “About Us ” “Contact”menu item at the top of each www.ed2go.com/dtcc web page. However, once your course has begun, please follow the instructions in your course orientation.