American Management Association (AMA) Certificate
Programs/Flexstudy.com
Durham Technical Community College, in cooperation with Flexstudy.com/American
Management Association (AMA), is offering Certificate Programs in Business
Management, Human Resources, Quality Improvement, Administrative Assistant,
and Finance and Accounting, Customer Satisfaction, Manufacturing Management,
and Business Communication. These courses are the same as available
through the American Management Association Communications (AMACOM)
Self-Study program and are world-recognized for their ability to meet
training and development needs. You can fine-tune your present skills,
learn new ones, and enrich your career with a flexible learning plan
that fits your schedules, strengths, budget, and career goals.
The courses generate Continuing Education Unit (CEU) credits with AMA
recognition. Depending on the selected certificate program, you can
earn your Durham Tech and AMA certificates in six months and only five
courses!
Courseware is delivered online, providing for private, self-paced,
individualized study as well as learning and self-evaluation through
in-text exercises. Paralleling a business school course of study, the
curriculum provides practical information for working professionals
who, on their own time and at their own pace, want to continue their
education.
Courses begin monthly on the third Thursday and last for eight weeks.
You have the flexibility of registering for one course at a time. Online
courses can be accessed over the Internet at any time -– day or
night . . . so "keep your career moving forward," register
at DTCC and start earning your certificates today! (Because this course
is self-supporting, no tuition waivers or exemptions are allowed.)
| Course Start Dates: |
| November 19 |
January 21 |
February 18 |
| March 18 |
April 15 |
May 20 |
|
| Accounting |
| Forensic Accounting and Financial Fraud – $73.75 |
| This course has been developed specifically to equip accountants, attorneys, and financial managers with the investigative skills they need to uncover financial fraud. 2 CEUs. More
course details. |
| Communications |
| Business
Writing: When English is a Second Language – $73.75 |
| Increase your understanding of the English language structure,
style, and usage. Improve your vocabulary and write with greater ease,
power, and style. 1 CEU. More
course details. |
| Communication
Skills for Managers, Fourth Edition – $73.75 |
| Develop skills in clear, precise business communication;
so you'll never worry that something you said or wrote will be misunderstood.
2 CEUs. More
course details. |
| Fundamentals
of Business Writing – $73.75 |
| Learn to orient your writing toward a business style, write
lightning-fast drafts, and clarify your language. 1 CEU. More
course details. |
| How
to Sharpen Your Business Writing Skills – $73.75 |
| Employ techniques to research, draft, compose, and edit
professional documents. Follow the guidelines for writing appropriate
and effective email and learn to conduct online research. 2 CEUs. More
course details. |
| Interpersonal
Communication Skills in the Workplace – $73.75 |
| Recognize personal barriers to effective communication
and develop strategies to overcome them. Learn to give and receive workplace
criticism constructively, use body language techniques to reinforce the
meaning of what you say, and understand and communicate more effectively
with different types of people. 1 CEU. More
course details. |
| Presentation
Success: How to Plan, Prepare, and Deliver Effective Presentations –
$73.75 |
| Employ a step-by-step approach to preparing presentations
and master the techniques to overcome obstacles in delivering successful
presentations. 1CEU. More
course details. |
| The
Grammar and Proofreading Course – $73.75 |
| Identify the key components of any well-written business
document, recognize common writing problems, and learn to proofread for
clarity and meaning. 1 CEU. More
course details. |
| Customer Service |
| How
to Be a Great Call Center Representative – $73.75 |
| Gain an understanding of the roles and responsibilities
of a call center staff and preparing yourself to deliver quality service.
Learn to communicate successfully, build telephone verbal skills and vocal
quality, build trust, handle difficult customer situations, and control
your stress level. 2 CEUs. More
course details. |
| Keeping
Customers for Life – $73.75 |
| Understand strategies for improving overall customer satisfaction
and the process for resolving customer complaints and problems. Empower
you frontline contact people to be proactive customer champions. 1 CEU. More
course details. . |
| Finance for Managers |
| A
Manager's Guide to Financial Analysis, Fifth Edition – $73.75 |
| Analyze financial statements accurately. Use various ratios,
trends, and calculations to measure actual financial positions. 2 CEUs. More
course details. |
| Finance
and Accounting for Non-Financial Managers – $73.75 |
| Written expressly for non-specialists like you, it clearly
explains how to understand financial and operational measures, prepare
and utilize budgets, respond to inquiries about the dollars-and-cents
consequences of actions taken by you or your department, and speak the
jargon of finance with fluency and ease. More
course details. |
| Financial
Tools to Drive Business Strategy– $73.75 |
| Become familiar with the metrics and best practices of
the finance function used in today's world-class organizations and apply
these performance measures in your own organization. 2 CEUs. More
course details. |
| Fundamentals
of Budgeting for Non-Financial Managers – $73.75 |
| The function of budgeting in planning and control is introduced.
The non-financial manager learns to develop cost-effective budgets using
easy-to-understand techniques. CEUs. More
course details. |
| How
to Build Effective Financial Reporting Systems – $73.75 |
| Produce well-written, effective reports. Set up a reporting
system that meets the needs and enhances management effectiveness. 2 CEUs. More
course details. |
| Planning
Cash Flow– $73.75 |
| Develop the nuts-and-bolts understanding of proven techniques
to plan and manage cash flow, sources, and uses of short-term funds and
working capital. 2 CEUs. More
course details. |
| Human Resources |
| Fair,
Square, and Legal: A Manager’s Guide to Safe Hiring, Managing, and
Firing Practices – $73.75 |
| Understand key aspects of employment law to manage safely
and avoid legal liability. 2 CEUs. More
course details. |
| Fundamentals
of Human Resources Management, Fourth Edition – $73.75 |
| Gain skills to develop a human resources plan based on
organizational needs. Understand key aspects of staffing, training, and
compensation practices. 2 CEUs. More
course details. |
| How
to Plan and Conduct Productive Performance Appraisals – $73.75 |
| Learn to motivate employees by setting realistic performance
objectives, conducting effective appraisal interviews, and identifying
training and development needs to improve performance. 2 CEUs. More
course details. |
| Successful Interviewing Techniques for Hiring, Coaching, and Performance Management Meetings – $73.75 |
| This course will help you sharpen such skills as open-ended questioning, active listening, and reading body language—all essential in a variety of management situations. You'll learn to apply these techniques to 12 types of business interviews, from hiring and coaching to assessment and termination. 2 CEUs. More
course details. |
| Leadership |
| Gaining
Competitive Advantage with Shared Leadership Teams – $73.75 |
| You already know the benefits of successful teamwork. Now
it’s time to raise your success to the next level. In this course
you will learn how to build shared-leadership teams for improved productivity.
2 CEUs. More
course details. |
| Leadership
Skills for Managers, Third Edition – $73.75 |
| Focus on the development of leadership skills using empowerment
and coaching relationships. Learn to manage change and diversity to create
a productive group. 2 CEUs. More
course details. |
| Management |
| A
Manager’s Guide to Human Behavior, Fourth Edition –
$73.75 |
| Develop skills to interact successfully with others and
motivate employees and co-workers. 2 CEUs. More
course details. |
| First
Line Supervision, Fourth Edition – $73.75 |
| This course gives you the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace. 1 CEU. More
course details. |
| Corporate Governance: What it Means to Managers – $73.75 |
This course explains corporate governance and what monitoring and policy recommendations of major institutional investors mean for corporate employees and line managers.. 2 CEUs. More
course details. |
| How to Develop the Strategic Plan – $73.75 |
| Employ techniques to identify and prioritize key issues, develop strategies, and implement the strategic plan. Understand how to gain commitment throughout the organization.
2 CEUs. More
course details. |
| How
to Manage Conflict in the Organization – $73.75 |
| This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. 2 CEUs. More
course details. |
| How
to Plan and Manage Your Company Budget, Fifth Edition– $73.75 |
| Covering both the planning and controlling sides of the budget system, you'll learn how to document the company's goals and performance objectives in financial terms and how to interpret the comparison of actual results with budgeted results. 2 CEUs. More
course details. |
| Managing and Achieving Organizational Goals– $73.75 |
| Learn to set and achieve department or work unit goals that drive the organizational mission. 1CEU. More
course details. |
| Getting More Done Through Delegation, Second Edition – $73.75 |
| Develop skills to identify when and what to delegate, to whom, and learn how to oversee delegated tasks. 2 CEUs. More
course details. |
| Planning and Managing Change– $73.75 |
| Learn to proactively manage change for efficiency and effectiveness. Organizational and human issues are examined through a structured and practical approach. 2 CEUs. More
course details. |
| What Managers Do– $73.75 |
| Learn to improve your performance through analysis, planning, organizing, staffing directing and controlling. 2 CEUs. More
course details. |
| Manufacturing/Operations |
| Fundamentals
of Inventory Management and Control, Third Edition – $73.75 |
| This course introduces the fundamental nature of inventory from a financial, physical,
forecasting, and operational standpoint. The ultimate goal of this course
is to present immediately usable information in the areas of forecasting,
physical control and layout, and problem recognition and resolution. 2 CEUs. More
course details. |
| Fundamentals
of Statistical Process Control– $73.75 |
| Gain skills needed to apply statistical thinking to quality improvement using facts, data, and analysis. Develop and analyze process-appropriate charts. 2 CEUs. More
course details. |
| How
to Manage Maintenance – $73.75 |
| Understand how maintenance management affects productivity and profitability. Develop skills to effectively manage maintenance by focusing on seven critical areas. 1 CEU. More
course details. |
| How
to Plan and Manage Warehouse Operations, Second Edition – $73.75 |
| Understand how to maximize effective use of space, equipment, and labor to manage warehouse operations. 2 CEUs. More
course details. |
| Manufacturing/Quality |
| ISO
9001: 2000 Making the Transition– $73.75 |
| Learn how to meet the new standard while maintaining certification and system integrity. 2 CEUs. More
course details. |
| Managing
the Customer Satisfaction Process– $73.75 |
| Learn methods of identifying, measuring, and managing
customers’ needs to improve satisfaction and profitability. 1 CEU. More
course details. |
| Total
Quality Management – $73.75 |
| Understand the total quality concept and techniques for
managing, controlling, and improving quality. Gain information and skills
needed to implement total quality practices. 2 CEUs. More
course details. |
| Understanding
and Implementing ISO 14001 – $73.75 |
| Understand the specification standard for an environmental
management system. Recognize appropriate techniques to determine environmental
risks and impact. Learn how reusing, recycling, and redesigning affect
the organization’s bottom-line. 1 CEU. More
course details. |
| Negotiation Skills |
| Interpersonal
Negotiations: Breaking Down the Barriers – $73.75 |
| Employ a negotiation framework that encourages a positive
outcome for both parties. 2 CEUs. More
course details. |
| Successful
Negotiating – $73.75 |
| Develop skills to influence the outcome of negotiations using pre-negotiation planning and conversational techniques. Understand the four components of any negotiation. 2 CEUs. More
course details. |
| Personal Development |
| Personal
Strategies for Managing Stress, Second Edition – $73.75 |
| Identify and recognize different types of stress and utilize techniques to manage problems and challenges without stress. 2 CEUs. More
course details. |
| Practical
Problem Solving Skills in the Workplace – $73.75 |
| Develop skills to recognize, define, analyze, and solve problems in the workplace. 1CEU. More
course details. |
| Skills
for Success: A Guide for Secretaries and Administrative Assistants–
$73.75 |
| This unique self-study course will enable you to strengthen your decision-making, interpersonal communication, listening, people and time management skills. 2 CEUs. More
course details. |
| Project Management |
| Successful
Project Management – $73.75 |
| Develop skills to plan and execute projects to ensure that they meet agreed goals of time, cost, and scope. 1 CEU. More
course details. |
| Purchasing |
| Fundamentals
of Purchasing – $73.75 |
| In this course, you will follow the purchasing cycle from its inception through bid solicitation, proposal receipt, evaluation, negotiation, and contract. Using the six-step purchasing management process, you will learn how to develop and implement a successful purchasing strategy, select the best suppliers, and employ effective negotiating techniques. 2 CEUs. More
course details. |
| Strategic
Supply Management – $73.75 |
| Teach procurement professionals how to establish and operate a supply management department that achieves strategic objectives.2 CEUs. More
course details. |
| Team Building |
| How
to Be an Effective Facilitator – $73.75 |
| Teach managers to understand the role of the facilitator in group, team, and individual settings and develop skills to facilitate short- and long-term projects. 1 CEU. More
course details. |
| How
to Build High-Performance Teams– $73.75 |
| Learn the how-to keys of team building from recruiting
the right team members to truly empowering them with authority and responsibility
for their decisions and performance. 2 CEUs. More
course details. |
| Time Management |
| How
to Manage Your Priorities – $73.75 |
| Learn to manage your workload. This course improves your
working relationships, leads to higher productivity, improves quality,
and reduces stress. 1CEU. More
course details. |
| Taking
Control with Time Management, Third Edition – $73.75 |
| Develop a system for managing time by using a self-audit,
personal planner, and plan of action. 1CEU. More
course details. |
| Strategic Planning |
| How
to Develop the Strategic Plan – $73.75 |
| Employ techniques to identify and prioritize key issues, develop strategies, and implement the strategic plan. Understand how to gain commitment throughout the organization. 2 CEUs. More
course details. |
| Managing
and Achieving Organizational Goals – $73.75 |
| Learn to set and achieve department or work unit goals that drive the organizational mission. 1CEU. More
course details. |
| Coaching
Top Performance – $73.75 |
| Develop skills to coach employees to improve performance and correct behavior. 1CEU. More
course details. |
| Mergers
and Acquisitions: A Strategic Valuation Approach – $73.75 |
| This practical, hands-on course reflects today's business environment, where strategic combinations have replaced the hostile "do-it-our-way" takeovers of the past. It walks you through each step of the modern merger process, from evaluating candidates to handling post-merger integration issues. 2 CEUs. More
course details. |
| Corporate
Governance: What it Means for Managers – $73.75 |
To explain corporate governance and what monitoring and policy recommendations of major institutional investors mean for corporate employees and line managers. 2 CEUs. More
course details. |
| How
to Lead a Business Process Improvement Effort – $73.75 |
| Utilize a framework for initiating and managing process improvement. Analyze business processes with the goal of redesign for improvement. 1CEU. More
course details. |
| Planning
and Leading Productive Meetings – $73.75 |
| To learn the organizational and interpersonal skills needed to lead all types of meetings productively. 2 CEUs. More
course details. |
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