Durham Technical Community College is excited to offer quality courses on the following hot topics:

• Six Sigma Black Belt Certification
• NEW! Certified Quality Engineer
• NEW! Certified Quality Auditor
• NEW! Certified Quality Technician
• NEW! Certified Quality Improvement Associate

For any questions regarding the following Quality Programs, please contact Ken Berger at bergerk@durhamtech.edu or call 919-536-7241, ext. 4410.

The AMA (American Management Association) Online Certificate in Quality Improvement continues to be offered through Flexstudy.com. Courses required for the certificate are as follows:

• Fundamentals of Statistical Process Control
• Total Quality Management
• Gaining Competitive Advantage with Shared Leadership Teams
• Understanding and Implementing ISO 140001
• ISO 9001: 2000 – Making the Transition

For additional information regarding certificate requirements, how to register for courses, and frequently asked questions, refer to the AMA Certificate section.

Note:  Starting dates for DTCC Flexstudy.com/AMA online courses are as follows: November 19, January 21, February 18, March 18, April 15, May 20, and June 17.

Learn to use the same lean principles and tools that the most successful large corporations use to drive customer satisfaction, business excellence, and continuous improvement. Lean is applicable in any type of business or industry (even your home!) whose focus is on reducing lead-time and improving customer satisfaction through the elimination of waste. This course blends classroom instruction with six hours of required online assignments. To learn more about our Lean e-Learning approach, please visit http://dtcc.qualitycampus.com and click "Information" to review the product demo and course description. (Because this course is self-supporting, no tuition waivers or exemptions are allowed.) To register for this course, email andersonh@durhamtech.edu or bergerk@durhamtech.edu. 16 hours.

Learn to use Lean tools that the most successful large corporations use to drive customer satisfaction, business excellence, and continuous improvement. Lean Tools for Teams is applicable in any type of business or industry (even your home!) whose focus is on reducing lead-time and improving customer satisfaction through the elimination of waste. This course blends classroom instruction with six hours of required online assignments. To learn more about our Lean e-Learning approach, please visit http://dtcc.qualitycampus.com and click "Information" to review the product demo and course description. (Because this course is self-supporting, no tuition waivers or exemptions are allowed.) To register for this course, email andersonh@durhamtech.edu or bergerk@durhamtech.edu. 16 hours.

This introductory course is designed for anyone in an organization who wants to become a more effective contributor on process improvement teams through Lean Six Sigma. Learn the benefits of implementation, how “Lean” and the DMAIC (define-measure-analyze-improve-control) process work collectively to improve processes, and how to apply Lean and Six Sigma tools. This course blends classroom instruction with six hours of required online assignments. If you would like to learn more our about our Six Sigma Blended e-Learning approach, please visit http://dtcc.qualitycampus.com and click "Information" to review the product demo and course description. Six Sigma Green Belt Certification, currently the only DTCC offering, uses Six Sigma Basics as its e-Learning core and it is supplemented with an instructor who focuses on the application of Six Sigma methodologies. (Because this course is self-supporting, no tuition waivers or exemptions are allowed.) To register for this course, email andersonh@durhamtech.edu or bergerk@durhamtech.edu. 19 hours.

Learn how to link and use the best concepts of Lean and Six Sigma, the two most power continuous improvement tools currently available. Achieve breakthrough improvements in quality and productivity with reducing inventory, lead-time, and cost. The concepts of Value-Based project prioritization, Six Sigma quality, and Lean process speed are synthesized into an integrated and logical structure that applies to any company or process. This course blends classroom instruction with 30 hours of required online assignments. If you would like to learn more about our Lean Six e-Learning approach, please visit http://dtcc.qualitycampus.com and click "Information" to review the product demo and course description. (Because this course is self-supporting, no tuition waivers or exemptions are allowed.) To register for this course, email andersonh@durhamtech.edu. 60 hours.