AMA Frequently Asked Questions

Courses are held completely online. Courses may be taken at your convenience, but course requirements (pre-test, written course work with chapter review questions, and final exam/post-test) must be completed by the course-end date.

Courses begin on the third Thursday of the month and last for 8 weeks. Most certificate programs can be completed within 6 months with satisfactory performance in five courses. Certificate programs must be completed within 12 months (the clock begins on the start date of first class in a certificate program) in order to receive recognition sponsored by Durham Tech.

Computer requirements

Internet access and Adobe Acrobat Reader software.


Continuing Educations Units (CEUs)

CEU information is available at www.flexstudy.com/dtcc under the Course Description link. The number of CEUs awarded for satisfactory course completion is listed with each course description.


View a sample chapter

A sample chapter is provided for each course for your review and assistance in making the decision to select a particular course. In addition, review questions are provided.
 

Program cancellation and complaint resolution

Flexstudy.com’s online self-study courses expire when a new edition is made available. Users of the old edition will then have 12 months to complete the purchased edition. Flexstudy.com’s objective is to provide 100 percent customer satisfaction. All concerns are handled within 24 hours from receipt. Users may contact flexstudy.com by phone at 516-594-8262 or email service@flexstudy.com. If your problem is not resolved email amaonline@durhamtech.edu.
 

Refunds

If you decide not to take the course prior to logging in the first time and before the start date, a 100 percent refund of the registration fee may be requested by the student. A 75 percent refund may be made upon request if the student officially withdraws and requests a refund prior to the 10 percent point in the class (4 days). For additional information see the Course Cancellations and Refund Procedure.
 

Questions pertaining to text material

Email questions to support@flexstudy.com.
 

Review question

Online review questions appear at the end of each chapter. If after careful review you still need help with the answer go to the end of the chapter material and find the question and the answer. Keep in mind that you should understand the principle behind the answer, so check the text to ensure you understand the concept.
 

Grading

Your final grade is based on your performance on the final exam or post-test. It is not a letter grade, but a numeric grade. You will receive an email with your grade. Provided your score is 70 percent, upon request a certificate awarding CEU credit will be mailed to you within 2-4 weeks.

Flexstudy.com will continue to grade examinations and tests for one year after the course was purchased. If you have any questions regarding the tests, the grading, or the course itself, email service@flexstudy.com.
 

Certificates

On successful completion of all the testing components in each course in your area of concentration, upon request you will receive a CEU certificate under separate cover. Each course may be applied to one CEU certificate. Once you have successfully completed 10 CEUs, inform certificate@flexstudy.com. You will then be awarded a program completion certificate from the American Management Association (AMA).


Can courses be used to satisfy CEU requirements for more than one certificate?

No, each course may be applied toward one CEU certificate. In the event the same course is in more than one program, you must take an additional course(s) to satisfy the CEU requirement.