Business Office Student Information
The Business Office is responsible for ensuring that student accounts are accurate for collecting any overdue balances. A "Business Office Hold” is placed on accounts when monies are owed to the college. Students with a “Business Office Hold” on their account will not be able to register for classes, receive a transcript, or graduate until the account balance is $0.
Answers to Frequently Asked Questions
- “Business Office Hold” on student accounts
The most common reasons for a “Business Office Hold” on a student are:
- Insufficient aid to cover balance in full
- Remaining balance due to Nelnet Payment Plan
- Parking Citations
- Library Fines
Also, if a student pays their balance with a check, the hold will remain in place for seven (7) business days to ensure the check is not returned by the bank due to insufficient funds.
- What should students do if they have a “Business Office Hold” on their account
If a student is unsure about why there is hold on their account, they should email the Business Office at email@example.com.
- Why is there still a “Business Office Hold” on a student account if the the balance was paid on Self-Service?
“Business Office Holds” are not automatically removed at the time of payment. They are manually removed by the Business Office the following business day. If there is an urgent need to remove a hold during regular business hours, please email firstname.lastname@example.org.
- Why does Self-Service show a balance when a student is receiving financial aid?
If a student has registered for classes and started the semester, but they have not received their letter, they are responsible for any charges incurred. Email Financial Aid for assistance.
- What students should do if they receive Financial Aid and are sent a “Reminder to Pay” Deregistration email
It is the student's responsibility to make sure that they have been awarded Financial Aid or enrolled in a Nelnet payment plan before deregistration is executed.
- The amount shown on a Self-Service student account is incorrect
Email email@example.com to request an explanation of the balance.
- An expected refund isn't showing
Make sure the direct deposit information on Self-Service has been updated and is correct. View instructions about how to enroll in direct deposit.
- A NC State Tax Refund or Lottery winnings was sent to Durham-Tech instead of the student
A student’s account can be turned over to The NC Department of Revenue Debt Setoff Program if a student owes Durham-Tech a debt of $50 or more and the account has been delinquent for more than 90 days. Once an account has been placed with the Debt Setoff Program, it will remain with the NC Department of Revenue until the debt has been paid in full.
- Self-Service balances when a student has withdrawn and dropped all classes
Withdrawing from or dropping a course does not release a student’s financial responsibility for tuition and fees. A 25% penalty is incurred when a class is dropped without adding a class first. A student is financially responsible for 100% of tuition and fees when he or she withdraws from a class after the add/drop period.