Continuing Education courses for Summer II and Fall 2026 are now available to view in Self-Service. Course sections listed with a begin date after July 1, 2026 will open for registration on July 1, 2026.
HRD-3001D Customer Service Skills
What is good customer service? How can it go from good to great? What are the pitfalls that people encounter when trying to deliver customer service? What is the best way to handle difficult customers? How can your appearance and attitude make or break a customer's experience? Learn the basics of good customer service and how it impacts an operation's bottom line. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.