Information Technology Services (ITS)

Information Technology Services (ITS) is responsible for installing and maintaining all computers and other networked devices on campus. ITS also manages the College’s network, email systems, telephone system, administrative computing system, instructional technologies, and audiovisual equipment. If you need assistance with using one of those, you may review the information on this page, complete a work order, which is also available off-campus (read the Quick Start Guide first), or call the Helpdesk at extension 6111.

College Account Activation

Once activated, employees will use their College account username and password to login to Self-Service, Canvas, Colleague, and all college accounts. Follow the screen prompts.

• Activate/Reset Your Password
   

Colleague UI

• Production (use this one): https://colleague.durhamtech.edu

• Test Environment: https://colleague-test.durhamtech.edu

• Colleague UI Training Document

• Colleague UI Icons and Terminology

• Introduction to Colleague PowerPoint

• Data Entry Guidelines for Adding Email Addresses to NAE
   

Computer Training Workshops

Register online for Colleague, Informer, Outlook, Microsoft Office/Windows, Canvas, Softdocs, and specialty workshops.

Outlook/Office 365

• Office 365 Portal

• Outlook (in Office 365)

• Outlook Quick Reference Calendar Management Pamphlet

• Outlook Frequently Asked Questions

• How to Schedule an Online Meeting using Skype

• How to Send a Microsoft Form and Receive Responses

• How to send encrypted emails and sharing documents through OneDrive
   

Informer

• Informer Access Form

• Informer Link

• Informer Training Document

• Security Class Mnemonics

Instructional Technologies (Canvas)

• canvas.durhamtech.edu

• Canvas Training

• Instructor Resources

• Canvas Contacts
   

ITS Forms

There are six forms that must be filled out and returned to ITS with the proper signatures before you can be granted use of the college’s network and computer resources. Please read each form carefully before signing. These forms are necessary to fill the state auditor’s requirements for computer and data security.

• Confidentiality Agreement – For compliance with FERPA

• Appropriate Use Policy – To explain the appropriate use of Durham Tech’s computer systems.

• Computer Usage Standards – Explains the standards that must be followed when accessing the schools resources.

• Network Authorization Form – Network Authorization – To allow users access to the network and the email system.

• Personnel Data Form

• Data Access, Use, and Dissemination Statement

These forms can also be found on the Employee Forms webpage.

There are two additional forms that may be required for employees. One grants telephone access; the other grants Colleague access.

• VOIP Telephone Request – To request telephone, long distance, and voicemail access.

• Colleague User Authorization – To request access to various programs and data on the Administrative system.
   

Media Services

Please submit a work order (choose Media Services as the category) to reserve equipment or to report an equipment problem.

Audio Visual support for the the Wynn Multi-Purpose Room or the ERC Auditorium must be submitted at least one week in advance of the event. Please complete a work order after you have confirmed your room reservation.

• Equipment Guidelines (pdf)

• Rooms with Projectors
   

VoIP Phones

• VOIP Telephone Request – To request telephone, long distance, and voicemail access.

• CISCO Phone User Manual and Cisco FAQs

• A22 Phone User Manual

Work Orders

You may submit a work order request online. Please read these directions first.