January 2017; September 27, 2019 (Revision);
February 28, 2022 (Revision); April 26, 2022 (Revision); August 26, 2022 (Revision)
Next Review Date:
2A SBCCC 400.10
SACSCOC Principles of Accreditation, 12.4
Durham Technical Community College students have the right to pursue timely, legitimate grievances against employees of the College. Therefore, the College shall establish, publish, and follow a procedure that delineates the rights and responsibilities of the aggrieved party and the College employee against whom a grievance may be lodged.
Please Note: General complaints about non-academic issues may be reported using the General Complaints form. The form may be used by anyone who interacts or communicates with a College entity or a member of the College community, as long as the interaction or communication takes place on College premises, or occurs while the complainant is conducting College business, or when the respondent is acting in a capacity related to their role at the College. Upon submission of the General Complaints form, the complainant will receive an autoresponder email that confirms receipt of the submission and outlines the process timeline.
Durham Technical Community College (Durham Tech) has established the following procedures for resolving student disputes with employees, regardless of status (full-time, part-time, temporary, contractual, and work-study students) or role (administrators, faculty, and staff), and volunteers. Students employed by Durham Tech are considered College employees. Students employed under the work study program are considered College employees if the work performed is for the College. For work performed for any public or private agency, students are also considered College employees unless the agreement between the College and the organization specifies that the organization is considered the employer. Students considered College employees are governed by Durham Tech’s employee grievance procedure during their working hours.
Refer to the Definitions section of this document for definitions of terms that appear in boldface type.
The student grievance procedure applies to all student issues, including but not limited to academic issues, student services, and administrative concerns. Grievances involving academic issues are limited to concerns related to final course grades and satisfactory completion of instructional program requirements. Students who need additional accommodations at any time during this procedure should contact Accessibility Services.
The student grievance procedure may be used by individuals who were Durham Tech students at the time the incident occurred. The individual filing the grievance must be the subject of the alleged unfair treatment related to their status as a student. A grievance cannot be filed on behalf of someone else.
Throughout the grievance process, the student is responsible for presenting evidence to support the claim. Students are advised to keep written notes and maintain documentation to provide evidence of compliance with each step of the procedure. All allegations arising from a single incident must be presented in one grievance.
The student grievance procedure includes specific deadlines for pursuing a grievance. Students are required to follow the steps and timeline outlined within this procedure. Issues presented past the deadlines will not be considered unless there are specific, extenuating circumstances. A request for an extension due to extenuating circumstances must be made in writing by the student, employee, supervisor, or dean within the specified timeframe for each step. Requests for deadline extensions must be submitted to the appropriate College official. If extenuating circumstances are present, documented, and supportive of the request, the College official handling the case will determine and communicate in writing to all involved parties an appropriate revised timeline and next steps.
In all cases, College officials (or, in their absence, their designee) will conduct their work within each step of the process as quickly as possible within the ten (10) working-day limit, particularly in cases where a resolution in the case may affect a student’s ability to progress in a particular program.
If College officials determine that the student cannot continue to attend class, participate in clinical experiences, or participate in student activities for a specified period because of the potential for harm to self or others, the Dean of Student Services, after consultation with other College officials, may issue specific restrictions and will provide the rationale in writing.
If the grievance or appeal involves claims of bias, discrimination, or harassment at any time in the process, the College official handling the grievance will coordinate with the Title IX Coordinator. The Title IX Coordinator will have up to ten (10) working days to complete the initial fact-finding assessment and determine whether to open a Title VI or Title VII investigation. If a Title VII investigation is opened, the Title VII Grievance Investigations procedure will be followed from that point on. If not, the case will move back to the College official handling the grievance.
If the grievance or appeal involves a claim of sexual misconduct at any time in the process, the matter must be forwarded immediately to the Title IX coordinator, who will review the situation and determine within ten (10) working days of the notification whether to open a Title IX investigation. If a Title IX investigation is opened, the procedures supporting the Sexual Misconduct policy will be followed from that point on. If not, the case will move back to the College official handling the grievance.
Prohibition on Retaliation
Retaliation against any person participating in good faith in connection with a grievance or complaint is strictly prohibited. Violations will be addressed through these procedures and/or other applicable College disciplinary procedures. Any person who feels that they have been subjected to retaliation should make a report to a College official. Students employed by the College may refer to the Whistleblower policy for additional information.
Prohibition on Providing False Information
Durham Tech places great importance on the integrity of its policies and procedures. False complaints can cause irreparable harm to the College community, regardless of the outcome of an investigation. Accordingly, any individual who knowingly files a false report or complaint, knowingly provides false information, or intentionally misleads College officials will be subject to disciplinary action.
Step 1. The student meets with the employee with whom they have the concern within six (6) working days of the incident. This conversation should be an attempt on the part of the student to resolve the issue. Both parties should document the facts and possible outcome for their own records. If the student is not satisfied that the concern has been addressed, or if the student has documentation of having attempted to contact the employee without getting a response, the student may move to Step 2.
Step 2. The student meets with the employee’s supervisor to discuss the grievance within ten (10) working days of the meeting with the employee. Following this additional informal conversation, all parties should document the facts and possible outcome for their own records. If the student communicates to the supervisor that the issue is still unresolved, the supervisor provides the student with information about the formal grievance procedure, which begins with Step 3.
Step 3. The student submits the formal Student Grievance Form within ten (10) working days of the meeting with the supervisor. If the student feels that the conversation with the employee and their supervisor did not resolve the issue, the student should initiate the formal grievance procedure:
- The student completes the electronic form documenting the dates of any meetings and prior discussions held to resolve the grievance.
- Within ten (10) working days from the meeting with the supervisor, the student submits the form and any accompanying documentation. The form is routed directly to the Dean of Student Services (or, in their absence, their designee).
- Within ten (10) working days of receipt of the form, the Dean of Student Services (or, in their absence, their designee) logs the formal grievance and determines whether the student has met the guidelines outlined in this procedure. If the guidelines have been met, the Dean creates the official case and assigns it to the appropriate College official and notifies the appropriate Vice President. If the guidelines have not been met, the grievance is denied and an explanation of the rationale for the denial is communicated in writing to the student. If the issue raised by the student is not appropriately handled by the grievance procedures, the Dean may refer the student to other procedures for adjudication.
The student is encouraged to meet with a counselor in the Counseling Services office for assistance with the following tasks:
- Identifying the specific issues involved in the grievance;
- Reviewing the procedure and strategies for meeting the requirements of each step;
- Developing verbal and written approaches appropriate to the grievance and in compliance with the student grievance procedure;
- Determining when immediate support and other assistance is necessary, especially if the matter involves claims of discrimination or sexual misconduct; and
- Completing the Student Grievance Form.
Step 4. Within ten (10) working days of receiving a grievance, the College official investigates the case to determine whether the concern meets the guidelines for being heard. If so, the College official notifies the employee and supervisor that a grievance has been filed, requests a written response, and monitors the process through the subsequent steps. If not, the College official denies the grievance and responds in writing to the student explaining the rationale for the denial.
Step 5. The employee and supervisor submit a written response to the College official within ten (10) working days of receiving the notification from the College official. The College official uploads this documentation and adds it to the official case file.
Step 6. The College official discusses the official grievance case with the student within ten (10) working days of receipt of the written responses noted in Step 5 and shares the information gathered regarding the case. Both parties should document the conversation and possible outcome for their own records. The College official will determine the appropriate resolution within ten (10) working days of the discussion and will communicate the decision to the student, employee, appropriate supervisor, appropriate Vice President, and the Dean of Student Services. The decision of the College official is final except in the circumstances outlined in the appeals procedure. All records of formal grievances are stored in the College’s secure case management and tracking system.
If the student believes that exceptional circumstances justify reconsideration of the decision made by the department head, the student may file an appeal. An appeal should not be pursued if the student simply disagrees with the decisions made during the grievance procedure.
To request an appeal, the student follows these steps:
Step 1. Within ten (10) working days of the date of the written decision in the grievance case, the student files a written appeal with the assistance of a College counselor, who will have access to the appeal form available via the College’s secure case management and tracking system. The appeal is sent within the system to the Dean of Student Services who routes the form to the appropriate Vice President.
The student must work with a Counseling Services counselor to provide a clear explanation of what qualifies the grievance for an appeal based on the College’s definition of exceptional circumstances. The student should be as specific as possible and attach documentation to support their appeal request. The name of the counselor assisting the student is required on the appeal form.
Step 2. Upon receipt of the appeal, the appropriate Vice President reviews the appeal based on the College’s definition of exceptional circumstances. If they determine that the grievance is not eligible for appeal, they communicate that decision to all involved parties and close the case within ten (10) working days. If they determine that the grievance is eligible for appeal, they conduct an appeal investigation and render a final decision within ten (10) working days of receiving the appeal. During this time, the appropriate Vice President has the option of requesting further meetings with any party involved in the grievance if they feel that such conversations will aid in their ability to reach a final decision.
The Vice President sends a copy of the decision to the student, employee, College official, and Dean of Student Services via the College’s case management and tracking system. The decision is final. No further appeal is available after the Vice President renders a final decision.
All records of the appeal are documented and maintained in the College’s secure case management and tracking system.
The College will make every reasonable effort to protect the confidentiality of information received in connection with a student grievance report and its related investigation; information related to a case will be shared on a need-to-know basis only. College administrators will, however, share information, as appropriate and necessary, in order to address and resolve the concerns at issue and prevent the recurrence of similar situations. There may be instances when it is the College’s ethical and legal responsibility to disclose information regarding the circumstances related to a specific grievance, depending on the nature of the allegation. Should this be the case, the student will be notified prior to the information being released.
Academic Issues – Issues and concerns involving final course grades or satisfactory completion of instructional program requirements
Additional Accommodations – Assistance for students requiring language or interpretation assistance, disabilities accommodations, or alternate arrangements for online/distance learning students
Appeal – The process for requesting further consideration of a grievance case decision when the student or employee believes there were exceptional circumstances that affected the decision. Simply disagreeing with the outcome of the process is not grounds for appeal.
Appropriate Vice President – The Vice President responsible for the division within which the involved employee works
Bias – A preference for or tendency toward a particular viewpoint or outcome. Bias stems from the internalization and institutionalization of particular values, beliefs, and assumptions. Not to be confused with bigotry, which is motivated by ill intent, bias can co-exist unconsciously with good intentions, but nevertheless result in outcomes that are inclined to favor some groups over others.
College Official – A College employee who serves in one of the following roles: President, Chief of Staff, Vice President, or Chief of Police; for the purposes of this policy, “College Official” also refers to the roles of Executive Director or Dean.
College Premises – Any property in use by the College including property that is leased, owned, used for College functions, or used by the College in the offering of any of its courses.
Discrimination – Any act or failure to act that unreasonably and unfavorably differentiates treatment of others based solely on their race, religion, ethnicity, national origin, gender, sex, age, disability, genetic information, and veteran status. Discrimination may be intentional or unintentional.
Exceptional Circumstances – The discovery of new evidence not presented in the initial grievance; an allegation of serious bias or discrimination at some level of the student grievance process; and/or documentation showing that the College did not adhere to the grievance policy
Extenuating Circumstances – Documented medical illness, death of a family member, or work or family situations that significantly interfere with normal life functions
Formal Grievance – A formal grievance may commence when informal communication regarding an incident has not led to resolution, and the student files an official Student Grievance Form. All formal grievances are documented in the College’s secure case management and tracking system.
Harassment – Severe, pervasive, and offensive behavior that negatively affects another’s access to an educational opportunity or other College benefit
Incident – The situation or circumstance that the student perceives as grievable
Informal – Of, or related to, communication regarding an incident when it is at the inquiry stage and open to resolution without the filing of a formal grievance
Sexual Misconduct – Any unwelcome conduct of a sexual nature, including any conduct or act of a sexual nature perpetrated against an individual without consent. Sexual misconduct can occur between strangers or acquaintances, including people involved in an intimate or sexual relationship. Sexual misconduct can be committed by men or by women, and it can occur between people of the same or different sex. Sexual misconduct also includes complicity in sexual misconduct. Refer to the Sexual Misconduct policy for additional information.
Student – Any individual, regardless of age, who are currently enrolled in Durham Tech courses, who have active program status, and/or who are currently participating in Durham Tech instructional programs, including Middle College High School, Career and College Promise, and College and Career Readiness programs. Individuals with active program status are those who have been accepted into a program, have taken classes within the program, and have been continuously enrolled at the College since beginning the program.
Student Grievance Form – The electronic form, available via the College’s website, a student uses to formally register a complaint with the College about matters such as academic issues, student services or administrative concerns, and discrimination or harassment
Title VII – Title VII of the Civil Rights Act, as amended, protects employees and job applicants from employment discrimination based on race, color, religion, sex, and national origin.
Title IX – Title IX of the Education Amendments of 1972 is a federal law that protects people from discrimination based on sex in education programs or activities that receive federal financial assistance.
Title IX Coordinator – The College employee responsible for coordinating the College’s efforts to comply with and carry out its responsibilities under Title IX, as well as prohibiting retaliation for the purpose of interfering with any right or privilege secured by Title IX. The Title IX Coordinator oversees the College’s response to reports and complaints that involve possible sexual discrimination to monitor outcomes, identify and address any patterns, and assess effects on the campus climate so the College can address issues that affect the wider community; and develops sexual misconduct-related education and training programs.
Working Days – Days the College is open and operating under a normal schedule. This excludes weekends, closings due to adverse conditions, and holidays.