NelNet Tuition Plan
Answers to Frequently Asked Questions
- Timing of fund withdrawals from bank accounts
Down payments and the enrollment fee will be deducted from the specified account information immediately. Scheduled payments are processed on the 5th of the month. These dates will be listed when reviewing the payment plan agreement. If a payment is unable to be drafted due to insufficient funds, a second attempt will occur on the 20th of the month. Please keep in mind along with the second payment attempt students will also be charged a $30 late fee. This late fee is processed by Nelnet directly and Durham Tech does not receive these funds.
- Transfer time between Nelnet drafts from bank accounts and Self-Service account balances
It takes Nelnet up to five (5) days to send the information to Durham Tech to update the student account in Self-Service.
- Can Durham Tech make changes to my Nelnet Payment Plan?
No. Nelnet is a third-party company and the contract is between the student and Nelnet. Durham Tech cannot make any changes to the contract, including payment dates or monthly payment amounts.
- Third-Party Sponsors (Employer or Non-Profit)and Nelnet
If students have a Third-Party sponsor, they will not need to create a Nelnet Payment Plan.
- Payment Notifications
Students will receive an email confirmation of their payment. Payments will be processed as described above until the balance is paid in full. Payments are to be made to Nelnet directly. Students should not pay their balance in Self-Service if they are in an active Nelnet Payment Plan. The email will also be a reminder that the $25 per semester, non-refundable Nelnet Enrollment Fee will be charged to their account. Students will also receive an email reminder of payment due dates.
- Are students required to make payments if they have withdrawn from (or did not attend) classes?
Yes, if a student withdraws from or does not attend their classes and there is a balance due, payments will continue to be charged to their account as per the agreement.
Course Cancellation and Refunds procedure
- Accepted payment methods
The current accepted forms of payment are Visa, Master Card, Discover, American Express, and personal checks (checks can take up to seven (7) business days to post).
- Changing payment methods after enrollment
Changes in payment method can be made five (5) business days prior to the scheduled payment date. Contact Nelnet directly at 800-609-8056.
- Payment dates that fall on a weekend or holiday
If the scheduled payment falls on a weekend or holiday, payment will be drafted the next business day.
- Schedule revisions during the add/drop period
If changes are made (add/drop) to courses after payment plan enrollment, the remaining payments will automatically adjust. If there is only one payment remaining, the entire amount will be due.