911 Academy (Non-credit)

This 130-hour program is designed to prepare individuals for employment within an Emergency 911 Telecommunications Center.

The 83-hr Emergency Dispatch course provides the foundational knowledge and basic functional skills of operating within an Emergency 911 Center. Course work includes a combination of lectures and hands-on experience with a simulation console including phone call, radio broadcasting, and computer aided dispatch scenario-based exercises. Students will have opportunities to participate in real time scenarios while learning essential multi-tasking techniques.

The 47-hr Telecommunication Certification course provides participants with the entry-level knowledge and skills to practice as an emergency services Telecommunicator (North Carolina certification course). Topics covered during this course will include civil liability, systems and equipment, overview of emergency services, communications resources, call reception, prioritization and resource allocation, broadcast techniques, rules and procedures, and a training practicum. Upon completion, students will be prepared for the certification process through the agency that will sponsor them.

Students will also gain Cardiopulmonary Resuscitation Certification (CPR) which serves as a prerequisite for other certifications that they will acquire through their new hiring agency.