911 Academy (Continuing Education)

This program is designed to prepare individuals for employment within an Emergency 911 Telecommunications Center.

The Emergency dispatch course provides the foundational functional skills of operating within an Emergency 911 Center. Course work will include instructor led lecture, hands on experience with console and card sets, and opportunities to participate in real time scenarios while learning essential multi-tasking techniques. Upon completion of this course, students will be prepared to effectively operate the functional aspects within an Emergency 911 Center.

The Emergency Telecommunicator Course (ETC) is produced by the IAED and is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors. During each course, participants learn through instructor-led lecture, discussion, video segments, audiotape review, hands-on practice and role-playing to increase their expertise and confidence in extreme situations.

Th certification-related Telecommunicator Course is designed to meet the training guidelines mandated by the North Carolina Sheriffs' Education and Training Standards Commission. Trainees must successfully pass a state- administered exam as well as demonstrate competency in all skill areas in order to be eligible for certification. Upon completion, students will be prepared for the certification process through the agency that will sponsor them.

Students will also gain Cardiopulmonary Resuscitation Certification (CPR) which serves as a prerequisite for other certifications that they will acquire through their new hiring agency.