Don't miss out! Durham Tech will hold an Employee Meeting in the ERC Auditorium at 1:00 p.m. on Thursday, December 12. View the livestream using the link below.
View Livestream
Contact
LaTonya Steele
Director/Instructor
White (Building 1), room 133B
919-536-7200, ext. 8064
steelel@durhamtech.edu
Customer Service Success (Continuing Education)
Short Term
Participants will learn about Human Resource Management practices, as well as how to plan, coach, and work in teams.
Upon completion of the program, students will have a solid foundation for their career and be prepared for the Certified Customer Service Professional (CCSP) and Direct Contact Service Professional (DCSP) certification examinations. Students should review the exam requirements on the National Customer Service Association website.
The DCSP designation is designed for direct contact employees, including customer service representatives, call center staff, etc., and focuses on pertinent topics such as customer interaction, communication, rapport and relationship building. To be eligible for the DCSP certification, applicants must have at least one year of experience actively participating in the field of customer service.
The CCSP designation is designed for management-level professionals, including supervisors, managers, and directors, and focuses on not only customer interactions and the foundations of service, but also other pertinent topics such as planning, coaching, teaming, and HR practices. To be eligible for the CCSP certification, applicants must have at least two years of experience actively participating in the field of customer service.
The use of a computer with internet access is required.
MKT-3438B Customer Service Success
The Customer Service Success course focuses on the importance of customer relations in the business world. Emphasis is placed on learning how to respond to complex customer requirements and to efficiently handle stressful situations. This course will address many market changes such as the impact of the COVID-19 pandemic, working in remote teams, and greater focus on customers with disabilities. Participants will learn about Human Resource Management practices, as well as how to plan, coach, and work in teams. This course provides the training hours needed in preparation for the Certified Customer Service Professional (CCSP) and Direct Contact Service Professional (DCSP) certification examinations. Students should review the exam requirements on the National Customer Service Association website.
| Section Number | Dates | Location | Building | Room | Time | Format |
|---|---|---|---|---|---|---|
| This course has already started or is not being offered this term. | ||||||